ck226 Privacy Policy
At ck226, we take the privacy of every player seriously. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information. Your trust is the foundation of everything we do.
Privacy at a Glance
How ck226 Handles Your Data
These summary cards highlight the most important aspects of the ck226 Privacy Policy. They are provided for convenience only and do not replace the full legal text set out in the sections below.
What Data We Collect
ck226 collects only the personal data necessary to operate the platform, verify your identity, process payments, and keep your account secure. This includes registration details (name, date of birth, email, phone number), payment method information, device and browser data, and gameplay activity logs.
Why We Use Your Data
Your data is used to verify your identity and age, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, deliver personalised promotions where you have consented, prevent fraud and money laundering, and provide customer support. We do not sell your personal data to third parties for their own marketing purposes.
How We Protect Your Data
All data transmitted between your device and ck226 is protected by 256-bit SSL encryption. Sensitive data at rest is stored in encrypted form. Access to personal data is restricted to authorised ck226 personnel on a strict need-to-know basis. ck226 conducts regular security reviews to identify and address vulnerabilities in its systems.
Your Rights Over Your Data
You have the right to request access to the personal data ck226 holds about you, to request correction of inaccurate data, to request deletion of your data subject to legal retention obligations, to withdraw marketing consent at any time, and to request a restriction on processing in certain circumstances. Contact our support team to exercise any of these rights.
Data Sharing
ck226 shares your personal data only with trusted third-party service providers who are contractually bound to handle it securely and only for the specific purposes we authorise. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification services, game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and fraud prevention partners. We never sell your data.
Cookies and Tracking
ck226 uses cookies and similar technologies to keep your session active, remember your preferences, analyse platform usage through aggregated analytics, and deliver relevant promotional content where you have consented. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.
1 Introduction
ck226 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond. We are committed to protecting the privacy and personal data of every individual who interacts with the ck226 platform, whether as a registered player, a prospective user, or a visitor to our website.
This Privacy Policy applies to all personal data collected by ck226 through the website at https://ck226.io, through our customer support channels, and through any other means by which you provide information to us directly or indirectly. It is intended to be read alongside the ck226 Terms & Conditions and the Responsible Gaming Policy.
We only collect personal data that we genuinely need to deliver the services you have requested, to comply with our legal and compliance obligations, and to keep the platform safe and secure for all users. We do not collect data speculatively or beyond what is necessary for these defined purposes.
2 Data Controller
For the purposes of this Privacy Policy, ck226 acts as the data controller — the entity that determines the purposes and means of processing your personal data. All enquiries, requests, and complaints relating to the handling of your personal data should be directed to the ck226 data protection contact, details of which are provided in Section 15 of this Policy.
Where ck226 engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification services), those providers act as data processors and are bound by contractual obligations that restrict how they may use your data. ck226 remains responsible for ensuring that all such processors handle your data in a manner consistent with this Privacy Policy.
3 Personal Data We Collect
3.1 Registration and Identity Data
When you create a ck226 account, we collect your full legal name, date of birth, email address, mobile phone number, and a username of your choosing. This data is required to create and maintain your account and to verify your identity and age in accordance with our 21+ eligibility requirement.
3.2 Verification (KYC) Data
To comply with Know Your Customer (KYC) obligations and to verify your identity before processing withdrawals, ck226 may request copies of government-issued identity documents (such as your National ID Card, passport, or driving licence), proof of address (such as a utility bill or bank statement), and proof of ownership of your payment method.
3.3 Financial and Payment Data
We collect information about deposits and withdrawals made through your ck226 account, including transaction amounts, dates, and the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer). Full payment credentials (such as bKash PINs or bank account passwords) are never stored by ck226 — these remain with the respective payment provider.
3.4 Technical and Device Data
When you access the ck226 platform, we automatically collect certain technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.
3.5 Usage and Gameplay Data
We collect data about how you interact with the ck226 platform, including which games you play, bet sizes and outcomes, session duration, pages visited, features used, and promotional offers engaged with. This data allows us to personalise your experience and improve the platform.
3.6 Communications Data
When you contact ck226 customer support via live chat, email, or WhatsApp, we retain records of those communications for quality assurance, dispute resolution, and training purposes. If you consent to receiving promotional communications, we store your marketing preferences along with records of communications sent to you.
4 How We Collect Your Data
ck226 collects personal data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
- Automatically — through cookies, web beacons, server logs, and similar technologies when you visit or interact with the ck226 website.
- From third-party providers — including identity verification agencies, fraud detection services, and payment processors who share data with ck226 in the course of providing their services to us.
- From game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may share session and gameplay data with ck226 in order to resolve disputes and ensure fair play.
5 Purposes of Processing
ck226 processes your personal data for the following specific purposes:
- To register and maintain your ck226 account and provide access to our services.
- To verify your identity and age as required by our eligibility conditions (21+ only).
- To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer.
- To detect, investigate, and prevent fraud, money laundering, and other unlawful activity.
- To comply with applicable legal and regulatory obligations, including anti-money laundering requirements.
- To provide customer support and resolve disputes or complaints.
- To send you service-related communications such as account notifications, security alerts, and transaction confirmations.
- To send you promotional and marketing communications, where you have given your explicit consent.
- To personalise your platform experience and recommend games or promotions relevant to your preferences.
- To analyse platform usage through aggregated and anonymised analytics to improve our services.
- To enforce our Terms & Conditions and protect the rights of ck226 and our players.
6 Legal Bases for Processing
ck226 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
- Contractual necessity — processing is required to perform the contract between you and ck226 (i.e., to operate your account and deliver the services you have requested).
- Legal obligation — processing is required to comply with a legal obligation to which ck226 is subject, including KYC, age verification, and anti-money laundering requirements.
- Legitimate interests — processing is necessary for the legitimate interests of ck226, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
- Consent — where you have given your explicit consent, for example to receive marketing communications or for the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
7 Data Sharing and Disclosure
7.1 Service Providers
ck226 shares personal data with trusted third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification and KYC providers, fraud detection and risk management services, cloud hosting and infrastructure providers, and customer support software providers. All such providers are bound by data processing agreements that restrict them from using your data for any purpose beyond delivering the specific service they are engaged to provide.
7.2 Game Providers
Game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and gameplay data necessary to operate their games within the ck226 platform and to investigate any game-related disputes. These providers do not receive full identity documents or payment details.
7.3 Legal and Regulatory Disclosure
ck226 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or legal process. We will notify you of such disclosure where we are legally permitted to do so.
7.4 No Sale of Data
ck226 does not sell, rent, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of personal data is limited to the purposes described in this Privacy Policy.
8 Cookies and Similar Technologies
The ck226 platform uses cookies and similar tracking technologies to deliver and improve the service. The types of cookies used include:
- Essential cookies — required for the platform to function correctly, including maintaining your login session and remembering your account preferences. These cannot be disabled without significantly impairing your use of the platform.
- Analytics cookies — used to collect aggregated, anonymised data about how visitors use the platform, allowing ck226 to identify areas for improvement. No personally identifiable information is included in analytics reports.
- Preference cookies — used to remember settings you have chosen, such as display language or game category preferences, so that you do not need to re-enter them on each visit.
- Marketing cookies — used where you have consented to receive personalised promotional content based on your interests and platform activity.
9 Data Retention
ck226 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
- Account data — retained for the duration of your account's existence plus a further period after closure as required by anti-money laundering and financial record-keeping obligations.
- Transaction records — all deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction, in line with financial compliance requirements.
- KYC documents — identity verification documents are retained for the period required by applicable law after account closure.
- Customer support communications — retained for up to three years from the date of the last communication, or longer if required to resolve a pending dispute.
- Marketing data — retained until you withdraw consent or request deletion, whichever occurs first.
When personal data is no longer required, ck226 deletes or anonymises it in a secure manner. Anonymised, aggregated data that can no longer identify any individual may be retained indefinitely for statistical and analytical purposes.
10 Data Security
ck226 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the ck226 platform.
- Encryption of sensitive personal data stored within ck226 systems.
- Strict access controls ensuring that personal data is accessible only to authorised personnel who require it for their specific role.
- Regular internal security reviews and penetration testing to identify and remediate vulnerabilities.
- Two-factor authentication options available for all player accounts.
- Ongoing staff training on data protection obligations and secure data handling practices.
While ck226 takes all reasonable steps to protect your personal data, no security system is entirely infallible. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ck226 will notify you without undue delay and will take appropriate remediation steps.
11 Your Privacy Rights
As a ck226 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact the ck226 support team using the details in Section 15. We aim to respond to all data rights requests within 30 days.
12 Children's Privacy
The ck226 platform is strictly intended for individuals aged 21 and above. ck226 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register or attempt to register an account on the ck226 platform.
If ck226 becomes aware that personal data has been collected from an individual who is under 21 years of age, the Account will be closed immediately, all associated data will be deleted in accordance with our data retention policy, and any deposited funds will be returned to the originating payment source where possible.
If you believe that ck226 may hold personal data belonging to a person under 21, please contact us immediately at the address provided in Section 15 so that we can investigate and take appropriate action.
13 Third-Party Links
The ck226 platform may contain references to or integrations with third-party services, including payment providers such as bKash, Nagad, Rocket, and Upay. When you navigate away from the ck226 platform to interact with a third-party service, that third party's own privacy policy governs the collection and handling of your data. ck226 is not responsible for the privacy practices of third parties and encourages you to review their policies before providing any personal information.
14 Amendments to This Privacy Policy
ck226 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, ck226 will provide notice to registered players via account notification or email prior to the changes taking effect. The "Last Updated" date at the top of this document will be revised accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how ck226 protects your personal data. Your continued use of the platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by ck226, please reach out to us through the following channels. All data rights requests will be acknowledged promptly and responded to within 30 days.
- Live Chat: Available 24/7 from within your ck226 account dashboard. This is the fastest way to reach the support team for urgent privacy concerns.
- Email: [email protected] — please mark your subject line as "Privacy Request" to ensure prompt routing to the relevant team member.
- WhatsApp: +880 1700-000000
Ready to Play at ck226?
Now that you know how ck226 protects your data, explore our full range of casino games, cricket betting, and slots. If you have questions, our FAQ and support team are always available.
Gambling involves financial risk. For adults aged 21 and above only.